Terms & Conditions

1. Introduction

These terms and conditions govern your use of our services at A1 Service Expert. By engaging our services, you agree to be bound by these terms.

2. Services

A1 Service Expert provides vehicle servicing, repairs, diagnostics, and maintenance services. All work is carried out by qualified technicians using appropriate tools and equipment.

• Services are performed in accordance with manufacturer specifications where applicable
• We reserve the right to refuse service if we believe the work is beyond our capabilities or equipment
• Additional work may be identified during service or repair; we will contact you for authorization before proceeding

3. Quotes and Pricing

• Quotes provided are estimates based on the information available at the time
• Final costs may vary if additional work is required or parts pricing changes
• We will inform you of any significant changes to the quoted price before proceeding
• All prices include VAT at the current rate unless otherwise stated

4. Payment Terms

• Payment is due upon collection of the vehicle unless alternative arrangements have been agreed in writing
• We accept cash, debit cards, and credit cards
• We reserve the right to retain the vehicle until payment is received in full

5. Warranty

Parts and labour are warranted as follows:

• Parts: Covered by manufacturer warranty (typically 12 months)
• Labour: 12 months from date of completion
• Warranty does not cover wear and tear, misuse, or damage caused by factors outside our control
• Warranty is void if subsequent work on the same components is carried out by a third party

6. Customer Responsibilities

• You are responsible for providing accurate information about your vehicle and its history
• You must inform us of any known faults or previous repairs
• Personal belongings left in vehicles are your responsibility; we accept no liability for loss or damage
• Vehicles must be collected within 7 days of work completion

7. Liability

Our liability is limited as follows:

• We maintain comprehensive insurance for our business operations
• Our liability for any claim is limited to the cost of the service or repair in question
• We are not liable for consequential losses such as loss of earnings or alternative transport costs
• Nothing in these terms limits our liability for death or personal injury caused by negligence

8. Cancellation

• You may cancel a booking with reasonable notice
• If work has commenced, you will be charged for work completed and parts ordered
• We reserve the right to charge a cancellation fee for late cancellations

9. Data Protection

We process personal data in accordance with UK data protection laws. Please see our Privacy Policy for full details.

10. Disputes

• We aim to resolve any concerns promptly and professionally
• Please contact us directly to discuss any issues
• These terms are governed by English law and subject to the jurisdiction of English courts

11. Changes to Terms

We reserve the right to update these terms at any time. The latest version will always be available on our website.